Shipping & Returns

Our Shipping Policy

We want your order to arrive safely and as quickly as possible. Most orders are processed and shipped within 1–2 business days. Larger orders, custom items, and orders placed during our busiest season (November and December) may require additional processing time.

If you need an estimated shipping date before placing your order, we're happy to help. Please call us at 812-367-2500 or email giftshop@thedome.org.

Shipping Methods

We ship throughout the United States using USPS and UPS, including APO/FPO military addresses. Shipping charges are calculated based on the weight, size, and destination of your order.

If your order requires multiple packages, you will only be charged one shipping fee.

International Shipping

We are happy to ship internationally whenever possible. Please contact us at giftshop@thedome.org for a shipping quote and estimated delivery time before placing your order.

Shipping Issues

Once your order has been shipped and accepted by USPS or UPS, delivery is handled by the carrier. While we cannot guarantee shipping times or be responsible for delays caused by the carrier, we are happy to assist you if a shipment is delayed, lost, or arrives damaged.

If you experience a shipping problem, please contact us as soon as possible. We will work with you to determine the best way to resolve the issue and, when appropriate, help initiate a claim with the shipping carrier.

Please note that we cannot be responsible for delays or returned packages resulting from:

• An incorrect or incomplete shipping address provided at checkout.
• Refused deliveries.
• Carrier delays caused by weather, holidays, or other circumstances beyond our control.

If you have special shipping requests or would like to discuss alternate shipping options, please contact us at 812-367-2500 or giftshop@thedome.org. We're always happy to help.

Gift shop hours: Monday thru Saturday: 10 a.m. to 4:30 p.m., Sunday: Closed
Ferdinand is on Eastern Time

Our Return Policy

We want you to be delighted with your purchase. If for any reason you are not completely satisfied, we're happy to help with a return or exchange.

Returns

Most new, unused items may be returned within 30 days of purchase for a refund or exchange. Refunds will be issued using the original method of payment.

To help us process your return quickly, please return items in their original condition whenever possible.

Please note:

• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order.
• If you are exchanging an item of equal value, we will ship the replacement at no additional shipping charge.

Please mail returns using a prepaid, insured, and trackable shipping method to:

Monastery Gift Shop
Attn: Returns
840 E. 10th Street
Ferdinand, IN 47532

Non-Returnable Items

The following items cannot be returned:

• Bakery and food items
• Clearance or final sale merchandise

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible. We will work with you to make it right.

If you have any questions about a return or exchange, please call us at 812-367-2500. We're always happy to help.